Refund policy

REFUND & RETURNS POLICY (ONLINE JEWELLERY SALES)

Thank you for your purchase. We hope you are happy with your order.
As we operate online only, all purchases are subject to the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

YOUR STATUTORY RIGHT TO CANCEL

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must notify us within 14 days of delivery.
You then have a further 14 days to return the item(s) to us.

RETURNS CONDITIONS (JEWELLERY)

Returned items must be:

  • Unworn, unused, and in a resaleable condition

  • Free from marks, scratches, dents, odours, or signs of wear

  • Returned in the original jewellery box and packaging

You may inspect items as you would in a physical shop.
However, jewellery that has been worn, altered, damaged, or shows signs of use beyond inspection may be refused or subject to a reduced refund, in line with your statutory rights.

ITEMS NOT ELIGIBLE FOR RETURN

The following items cannot be returned or exchanged, unless faulty or not as described:

  • Custom or personalised orders

  • Earrings, once opened, for hygiene reasons

HOW TO RETURN AN ITEM

To initiate a return, please contact us at:
help@goldcartels.com

Once approved, we will provide a Return Form.
Please complete the form and include it inside your return parcel with your order number and contact details.

Returns must be sent to the address provided on the returns form.

RETURN SHIPPING

  • Customers are responsible for return postage for unwanted items

  • We strongly recommend using a tracked service

  • If a return is sent without tracking and is lost or delayed, we cannot be held responsible.

  • If an item is faulty, damaged, or incorrect, we will refund reasonable return postage costs.

REFUNDS (WITHIN STATUTORY PERIOD)

Once we receive and inspect your return, refunds will be processed:

  • Within 3 working days of receipt

  • To the original payment method

Where you cancel under your statutory right, we will refund the full price of the item(s).

RETURNS OUTSIDE THE STATUTORY CANCELLATION PERIOD

Return requests made after 14 days from delivery are accepted at our discretion.

Where approved:

  • Returns will be issued store credit only

  • Items must meet all return condition requirements

  • Store credit is non-transferable and cannot be redeemed for cash

This does not affect your statutory rights in relation to faulty or misdescribed goods.

EXCHANGES

One exchange per order is permitted, subject to availability.

Exchanged items remain covered by your statutory rights.
If an exchanged item is faulty or not as described, you may be entitled to a refund, repair, or replacement.

FAULTY OR DAMAGED ITEMS

If your item is faulty, damaged, or not as described, please contact us at:
help@goldcartels.com

Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund.

CONTACT US

If you have any questions about returns or refunds, please contact us at:
help@goldcartels.com