FREQUENTLY ASKED QUESTIONS
💎 Product Information
Is your jewellery real gold?
Our pieces are crafted using gold filled and gold plated stainless steel, designed to give you the luxury look of solid gold with enhanced durability and a more accessible price.
Will the jewellery tarnish or fade?
No — all GOLD CARTELS jewellery is tarnish-resistant, designed to maintain its shine with proper care.
Will it turn my skin green?
No — our jewellery is hypoallergenic and safe for everyday wear, meaning no green skin.
💧 Durability & Wear
Is your jewellery waterproof?
Yes — our pieces are water-resistant and built for everyday wear, including exposure to water, sweat, and heat.
Can I wear it every day?
Absolutely. Our jewellery is designed for daily use, combining durability with long-lasting shine.
Can I wear it in the gym?
Yes — our products are made to handle active lifestyles, including workouts and daily routines.
📦 Orders & Shipping
How long does delivery take?
We offer fast shipping, with most orders arriving within 1–3 business days depending on your location.
Do you offer free delivery?
Yes — we offer free delivery promotions on selected orders.
Will I receive tracking information?
Yes — once your order is shipped, you’ll receive a tracking number via email.
🔁 Returns, Exchanges & Offers
Do you accept returns?
We accept returns on eligible items within our return policy timeframe.
Can I exchange my item?
Yes — we offer easy exchanges if your item is unused and meets our policy conditions.
How long to process refund?
Once your refund has been issued, it can take up to 3 business days to appear in your bank (excludes weekend)
🛡️ Warranty
Do you offer a warranty?
Yes — all GOLD CARTELS products come with a lifetime guarantee, giving you confidence in quality and durability.
What does the lifetime guarantee cover?
It covers manufacturing faults and quality issues, ensuring your jewellery maintains its standard over time.